The first question I always get asked is “What’s the difference between a Virus and Malware?”
The answer is pretty simple.
Malware is defined as something that might of at once had a valid purposeful use to which the user might have wanted. These services can be something simple and even desired.
-A web browser toolbar that notifies you of products you use that are on sale.
-An application that keeps your drivers up to date.
-A pop-up that notifies you with weather alerts.
-A daily recipe.
While these may start out as perfectly harmless hackers can identify where these applications have left a back door open and will exploit it. Once compromised this back door can be used to steal your personal information, monitor your activity or use your computer for illegal endeavors.
Viruses however have no other real original function except to do you and your computer harm. Some are created to just do harm to your computer like erase system files or cause your computer not to work properly. Others like what we call “ransomware” take your personal files and encrypt (lock) them until you pay their fee.
The problem with the way most Professionals deal with viruses is they attempt to diagnose and remove the viruses from within Windows. I always compare this to trying to diagnose and fix a problem with a car while it’s running and in motion. The most effective tools I have found for virus removal work without Windows running. It effectively goes through every single file, examines it and then makes changes based on the most updated virus definitions.
The tools we use for virus and malware removal are updated several times a day to provide the most up-to-date virus definitions. And after we find something we document what we found and then investigate how it got there. Sometimes it’s a malicious website, sometimes it’s an expired anti-virus product, and other times it’s an anti-virus product that just isn’t very effective.
No matter what we make sure that your computer is virus and malware free and protected from further infections.